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General terms and conditions of sale


The website and the brand PIXITlab are properties and are managed by SAS ELIAX studio.
The present general conditions of sale are concluded between:
ELIAX STUDIO SAS, located at 16 A rue de la Forge, 33290 Blanquefort, registered with the Bordeaux Trade and Companies Register under the number 852 687 094 RCS BORDEAUX-SIRET 852 687 094 00015, represented by Régis CAZAUBON, acting as President reachable by email:
Hereinafter referred to as "the Seller",
And on the other hand,,
any natural or legal person visiting, making a purchase on the website of,
hereinafter referred to as "the Customer" or "the Buyer"
It was stated and agreed as follows:


The Seller is a wall decoration products editor to be mounted and a service for the creation of custom-made pixel-art works for consumers, marketed through his website (

Article 1: object

These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Art, Design and Decoration Products as well as the Assistance Services for the creation of unique personalized artwork offered by the Seller on his website

Article 2: General Provisions

These General Conditions of Sale (GTC) govern the sales of Products or Services, made through the Company's Internet sites, and are an integral part of the Contract between the Buyer and the Seller. They are fully opposable to the Buyer who accepted them before placing an order.
The Seller reserves the right to modify these at any time by publishing a new version on its website. The applicable GTC then are those in force on the date of payment (or the first payment in case of multiple payments) of the order.
The Company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. The Customer declares that he / she has read all of these General Conditions of Sale and, where applicable, the Special Conditions of Sale relating to a product or service, and accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to contract legally under French law or validly represent the natural or legal person for whom he undertakes. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 3: Price and method of payment

3.1 Prices

The prices of the products sold through the website are indicated in Euros excluding taxes and precisely determined on the product descriptions pages. They are also indicated in euros all taxes included (VAT + other possible taxes) on the order page of the products, and excluding specific shipping costs.
For all products shipped outside the European Union and / or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future but undertakes to apply the rates in effect on the website. Site at the time of the validation of the order. The telecommunication costs necessary to access the Company's websites are the responsibility of the Customer. If applicable, also the delivery costs.

3.2 Method of payment

The total price of the order must be paid in full at the time of the validation of the order. Payment is made online by one of the modes offered by the site: Paypal, Carte Bleue, Visa, Mastercard. Transactions made on the site are made on a secure online payment platform. Your credit card data is encrypted using the SSL (Secure Socket Layer) protocol and never goes unencrypted over the network. Payment is made directly to the bank.
The seller has no access to these details and does not keep them on his servers. That's why they are asked again for each new transaction on
By giving his bank details at the time of the sale, the Customer authorizes the Seller to debit his card with the amount relating to the price indicated. The Customer confirms that he is the legal owner of the card to be debited and that he is legally entitled to use it.
In case of error, or impossibility to debit the card, the Sale is immediately resolved by right and the order canceled.

Article 4: Terms of conclusion of the contract online

In accordance with the provisions of Article 1127-1 of the Civil Code, the customer must follow a series of steps to conclude the contract electronically in order to fulfill his order. The Customer is a natural person, at least 18 years old, shopping on the website.

4.1 Customer account

When placing the first order, the customer created a customer account. His information must be up to date. The customer account is strictly personal and allows the Customer to identify himself with each new order. The customer can change his information at any time. In the event of an error of seizure, the Seller can not be held responsible for the possible consequences, in particular a bad wording of address rendering impossible the delivery.

4.2 Order

After taking knowledge of the general conditions of sale,
After having chosen the product (s), and having taken knowledge of its different characteristics,
- The Client clicks on "add to cart".
- In the basket, the Customer visualizes the order details and their total price
- The Customer may modify any errors.
- The Customer finalizes his order-shipping
- The Customer, if he has not created a customer account, provides his personal information for billing and delivery.
- The Customer accepts the terms and conditions of sale by ticking a validation box.
- Follow-up of the instructions for the payment, and payment of the products. The customer will then receive an order confirmation by e-mail (to the e-mail address indicated on the customer account or when the information of the personal information), and a confirmation of the payment carried out .
For any correspondence relating to the order, provide the references of the order received during the order confirmation. If you do not receive an order confirmation, please contact us at
We advise you to keep the order validation email.
The Seller reserves the right to refuse an order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 5: Method of delivery and reception

5.1 Delivery

The products are delivered to the delivery address that was indicated when ordering and within the time indicated. This time does not take into account the time of preparation of the order. Your order for a destination Metropolitan France, will be sent within 3 to 8 business days maximum after receipt of your payment. We use the Colissimo service of the post office. You will be able to follow the progress of your delivery thanks to the online tool of the Post Office and the tracking number which will be delivered to you during your order.
For deliveries in the European Union (excluding France), overseas, and world the delivery time is longer. The delivery of the ordered product will be done by hand and against signature.
We would not be held responsible in the case of a parcel arriving home damaged: Indeed from the moment the parcel is taken in charge by the carrier, he is responsible for the parcel.

5.2 Reception

It is the Customer's responsibility to check the condition of the parcel in the presence of the carrier.
The signature of the delivery note is valid for acceptance. Otherwise the Customer must refuse the package or express reservations in writing to the carrier. Reservations must be confirmed by the Customer to the carrier by registered letter with acknowledgment of receipt, within 2 days of delivery.
The Customer must also inform the seller by email or regular mail, within a maximum of 3 days of delivery.
If for reasons deemed valid the Customer does not accept the package, then, and after verification, the Seller will make a new delivery of similar products (if the procedure has been respected and the reservations are duly proven), In the case of a personalized product, created from the creation of a client, can not undertake to reproduce a second copy of the work: Indeed, we do not preserve the data of your images once they have been transformed into pictorial works and produced to measure during your order.

Article 6: Statutory period of withdrawal, condition of return and refund

6.1 Withdrawal period

You have a statutory withdrawal period of 14 calendar days from receipt of your order. You can exercise your right of withdrawal, without having to justify reasons, or to pay a penalty. Only return shipping costs are the responsibility of the buyer.
However, the law provides for exceptions to the right of withdrawal (Article L.221-28 of the Consumer Code): goods made to the consumer's specifications or clearly personalized and which, because of their nature, can not be redirected.

6.1.1 Retraction form

In accordance with the legal provisions, you will find below the standard form of withdrawal.
You can send us your withdrawal request by email to the following address: by indicating in the field "object" the term "retraction".
or by registered mail to the following address:
PIXITlab, 16 A rue de la Forge 33290 Blanquefort,
accompanied by your signature and the date of sending (the date of the mail or the authentic email). Be careful to inform all the information required for the proper processing of your data.

6.2 Return product (s)

You have a statutory withdrawal period of 14 calendar days from receipt of your order.
The returned item must match the refund conditions:
the item must be in its original packaging, and, not have served. It must be accompanied by a copy of the proof of purchase.
Any product that is damaged and / or incomplete and whose original packaging is tampered with, will not be refunded.
The articles will be returned in Colissimo, to the following address:
PIIXTlab – service retour – 16 A rue de la Forge, 33290 Blanquefort.
Return postage costs are your responsibility.
Any package sent to another address will be refused and will not be processed.

6.3 Refund

If all the conditions are met, then you will be refunded the total amount of your order (price of the item plus the initial shipping costs).
The refund will be made by the same means of payment as that used during your order.
The refund is made within the legal period of 14 calendar days from the date of withdrawal and provided that the article has been returned.
If we made a mistake while preparing your package, then we will bear the cost of return shipping and you will return the right item at our expense.

Article 7 : Guarantees

In accordance with the law, the Seller assumes the following guarantees: of conformity and relating to the hidden defects of the products. The Seller reimburses the buyer or exchanges the products apparently defective or not corresponding to the order made. The conformity of the product is guaranteed in the context of handling, use, storage and simulation in accordance with the characteristics and recommendations made by the seller in relation to the latter. The refund request must be made by email:

Article 8: Complaints and mediation

If necessary, the buyer can submit any complaint by contacting the company using the following contact details: or by mail,
PIXITlab, 16 A rue de la Forge, 33290 Blanquefort -FRANCE-.
In accordance with the provisions of art. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he can resort to a consumer mediator under the conditions provided by Title I of Book VI of the Consumer Code. In case of failure of the complaint request to the customer service of the Seller, or in the absence of response within two months, the consumer may submit the different to a mediator of his choice who will attempt independently to bring closer the parties with a view to obtaining an amicable solution.

Article 9 : Force majeure

The Seller disclaims any liability for the total or partial non-performance of its obligations under the order placed by the Customer, in case of occurrence of a fortuitous event or force majeure that would not allow the proper execution of orders.
The seller will notify the customer of the occurrence of such an event as soon as possible.

Article 10: Intellectual property rights

Trademarks, domain names, products, software, images, videos, texts, illustrations, logos, graphics, or more generally any object of intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is carried out through these GSC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Contact us for any request for collaboration, publication, license, event, or other, if your project corresponds to us, we will be delighted!

Article 11: Protection of personal data and cookies

You have the right to query, access, modify, oppose and rectify your personal data.
By adhering to these general conditions of sale, you agree that we collect and use this data for the realization of this contract.
By entering your email address when subscribing to our newsletter on our site, you will receive only emails containing information and promotional offers concerning only products published by the Company.
Under no circumstances will this information be sold or given to third parties.
In accordance with legal obligations, your personal information is kept for a limited time.
You are free to unsubscribe at any time.
Your banking information is encrypted (SSL) and processed by a secure module of our banking partner.
To use this right to access, modify, rectify and delete data concerning you (art. 34 of the law "Informatique et Libertés" n ° 78-17 of January 6, 1978 modified in 2004), please contact us mail to:
PIXITlab, 16 A rue de la Forge, 33290 Blanquefort.
or to :
In addition, cookies may be placed on the hard disk of the site's Clients computer to facilitate their connection and their user experience.
These cookies help us to improve our services, to measure the traffic, the popularity of the products and services of the site by the processing of statistical data.

Article 12: Applicable Law

All the clauses appearing in these general conditions of sale (CGV), as well as all the operations of purchase and sale which are aimed at, will be subjected to the French right. The nullity of a contractual clause does not entail the nullity of the present general conditions of sale.